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as a merchant services rep in the industry, I can confirm that this is the appropriate process. More than likey, when you placed your original order on the internet, you were also asked for the CVV/CVC number (which is the last three or four digits found on the back of the card in the signature panel). This code is used to verify that you actually have the card in hand rather than just having jotted down grandma Betty’s card number and expiration date. Be thankful that the merchant you are dealing with are doing their part in helpng to combat fradulent credit card transactions. You are safe in having given the information they requested.

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